Review free digital features, optional physical products, information responsibilities and service limits.
Membership and accuracy
All members can use digital features without tiers. Enter information under proper authority and update changes. Never guess blood group, conditions or medicines; the service does not verify clinical accuracy.
Tag and service limitations
The product is not a medical device, diagnosis, treatment or live tracker. Connectivity, device failures, QR damage, denied permissions and email delays may limit use. Rescue, agency integration, legal identification and 24-hour or timed support are not guaranteed.
Physical orders and policies
Physical orders are separate from digital use and currently pending. Before opening, artwork approval, shipping, lead time, exchange and refund terms must be published and reviewed before payment. Unconfirmed terms are not presented as an agreed contract.
M31 SOS · VISUAL GUIDE
Personal information is stored according to the purpose and scope.
QR, access password, and activation code are separated, and location sharing is handled with separate consent.
Schematic for functional/product design explanation · Not in actual condition
QR, PIN and activation codes
QR is a random identifier locating the emergency page. PIN is a six-digit password for protected information and is never part of the QR URL. Activation Code is separate and used for first activation. These are not interchangeable.
Keep the activation code shown after issuance private and out of public photos or partnership materials. Reset a lost PIN from the owner account. Never give passwords to staff or include them in support email.
Check these before contacting support
Record the page, language, device, time and error message. Check Accounts for login issues; distinguish tag activation, visibility mode and PIN for hidden information. Do not request protected information belonging to someone else.
Never send PINs, activation/login codes, medical details or precise location in inquiries. The sender Gmail address is not a 24-hour support or rescue channel. Response hours are not confirmed; contact local emergency services in urgent situations.
Included in M31 Software Buffet · All members can use SOS digital features free of charge. Charges apply only to optional printed products and keyrings.